FAQ

What does vitalitycanine sell?
vitalitycanine offers a range of dog food and natural dog treats, including products made for different preferences and everyday wellness needs.

Are your products intended for all dogs?
Our products are designed for dogs, but each dog is different. Please review the ingredient list carefully before purchase. If your dog has allergies, sensitivities, or a medical condition, consult your veterinarian before use.

How long does shipping take?
Our estimated delivery time is 10 to 20 business days, depending on your location, customs processing, and carrier conditions.

How can I track my order?
If tracking is available for your order, tracking details will be sent to your email after the order has been processed and shipped.

Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible at service@vitalitycanine.com. We cannot guarantee changes once the order has been processed or shipped.

What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery and include your order number and clear photos of the item received. We will review the issue and work toward a suitable resolution.

Do you accept returns?
Yes, we accept eligible returns in accordance with our Return Policy. Items must generally be unused, unopened, and in their original condition unless they arrived damaged or incorrect.

Are your products a substitute for veterinary advice?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your veterinarian for professional advice regarding your pet’s health and diet.