Shipping Policy

At vitalitycanine, we work to process and deliver your order as efficiently as possible.

1. Processing Time
   Orders are typically processed within 1 to 5 business days after payment is confirmed. Processing times may be longer during holidays, promotions, or periods of high demand.

2. Shipping Time
   Estimated shipping time is 10 to 20 business days. Delivery times are estimates only and are not guaranteed.

3. Shipping Delays
   Delivery may be delayed due to:
   Carrier disruptions
   Severe weather
   Customs clearance
   Incorrect shipping information
   High seasonal demand
   Other events beyond our control

4. Shipping Address
   Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

5. Tracking Information
   When available, tracking information will be sent to the email address provided at checkout once the order has shipped.

6. Lost or Delayed Packages
   If your package appears delayed or lost, please contact us at service@vitalitycanine.com. We will do our best to assist, but we are not responsible for carrier delays beyond our control.

7. Customs, Duties, and Taxes
   Depending on the destination, orders may be subject to customs duties, taxes, or import fees. These charges, if applicable, are the responsibility of the customer.

8. Split Shipments
   In some cases, items in the same order may be shipped separately depending on product availability or warehouse handling.